Email Call @ 0141-423 2323 Chat pr@getinstacash.in

FAQs

Selling your device is very easy on our portal. Log on to https://getinstacash.in/

  • Select the device name from the list
  • Answer questions & Calculate the resale value of the phone
  • Once the resale value is calculated, you can add to cart & checkout
  • Use the Mobile number & OTP to login to access your cart.
  • Enter pickup address, payment mode to complete the process
The price of the device depends upon the current condition plus market value of the phone. We quote the best price of the phone after diagnosing it with our intelligent algorithm.
Yes, there is a minimalistic logistic fees that gets applied to your order, which you have to pay to our logistics partner.
It may happen when the selected condition and the present condition of the phone doesn’t match. This results in variation in the price of the device. Select the actual condition of the phone while answering the questions to get the best quote for your phone. Feel free to call us on 0141-423-2323 in case of any difficulty.
Usually, it doesn’t happen, it may happen due to traffic Jam or in some exceptional cases.
But, don’t worry, we will update you with the real time pickup status. If you find any difficulty, get in touch with our customer support on 0141-423-2323 and share your contact details with us.
As per warranty conditions, a gadget is considered out of warranty if it’s physically damaged or has broken screen. Hence this kind of device/ phone is not considered to be under warranty.
It would be great if you provide us original invoice in case you claim your device to be under warranty. Else, it is not mandatory to submit an original invoice.
In this case, the device will be considered to be more than a year old and price shall be quoted accordingly. It is mandatory to submit an invoice to claim any kind of warranty.
This may lead to the price variation. Our executive during pickup, checks your phone and if a variation is observed, the phone is diagnosed again and you get a new quote in the reference of the present condition of the phone. And after your approval, we will pay you the re-quoted amount instantly.
Once a phone is sold to us, we run data-wipe and sell the devices to dealers/retailers/distributors so that they can be further sold to customers looking to buy second-hand devices.
We try to get the pickup done within next 24-48 hours after placing the order, except sunday or public holiday.
You will be paid instantly by our pickup person as per your chosen payment method either it is Paytm or bank transfer.
You can download Instacash app from app store.
Once the order is completed and the amount is paid then the handset will be InstaCash responsibility.
Yes, you can reschedule the pickup if there is an unforeseen circumstance. However request you to please be available at the scheduled time.
No, You can not change the mode of payment once the order is out for pickup.
Currently, we are serving accross 1300 cities in India, major cities are Delhi, Gurgaon, Noida, Mumbai, Pune, Jaipur, Bengaluru, Hyderabad, Surat, Chandigarh, Kolkata, Chennai.
You can call us 0141-423-2323. All 7 days from 10am to 7pm. In any case reach us at @support@getinstacash.in We will try our best to solve your query.
We buy almost all handsets, please find a list of handsets on our website or app we buy.
No, we are currently dealing with the handsets only.
No, The pickup person will come to your doorstep for pickup.
No, We only buy handsets. Do not Sell them.
In case the item, which you’ve listed as working, is not working at the time of pick up, you will be offered an alternate option based on phone condition. You can sell your product for an alternate price quote. If your product doesn’t fall in any of those options, you have to re-evaluate your product on InstaCash website or app and follow the process again.
Yes, you can get the status update of your order by login into https://getinstacash.in (MY ORDERS - top right corner)
No, you can keep the charger if you wish to, but that will affect the overall resale price of your phone.
Of course, we’ll buy it from you. Though, it may lead to some reduction in your final cash amount, which you will receive by us.
Yes, we take dead mobiles as well.
We have multi-payment options available to pay you as per your convenience like Paytm, NEFT, IMPS etc which you can choose while placing your order.
We recommend you to delete all the personal data and also to remove the SIM and memory card form your phone. But, just in case you haven’t, then it’s not a problem at all. Because, before going ahead with any further procedure, we make sure that our technical expert has wiped out all the available data from the device.
No, as Its necessary to have to keep InstaCash app on your phone to complete the pickup process and credit final payment to you. We recommend that you don't format the phone until you receive the payment. Once payment is done, you can format the phone and hand over the phone to InstaCash executive.